1. Scope
This Privacy Policy explains how Pallayvex handles personal information when you visit pallayvex.com, contact us, or purchase a digital guide. It applies to information controlled by Pallayvex and does not replace the privacy policy of an external payment provider.
2. Information we may receive
Depending on how you interact with us, we may receive your name, email address, message contents, order reference, purchased guide, payment status, amount, date, and limited technical information needed to operate and protect the website. The contact form on this static website opens your email application and does not submit information to a Pallayvex database.
Payment details are entered on the selected payment provider’s hosted page. Pallayvex does not collect or store complete card numbers, card security codes, or online banking credentials on this website.
3. How information is used
We use relevant information to process and confirm orders, deliver digital guides, respond to questions, assess refund requests, maintain transaction records, prevent misuse, comply with legal obligations, and protect our rights. We do not use personal information for unrelated purposes without an appropriate legal basis.
4. Legal bases
Where required by law, processing is based on performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the store, or consent. You may withdraw consent for future processing where consent is the applicable basis.
5. Service providers
Information may be handled by service providers that support payment processing, website hosting, email communication, file delivery, security, or record keeping. They are permitted to process information only for the relevant service and subject to their contractual and legal obligations. Payment providers independently explain their own processing on the hosted checkout page.
6. International processing
Some service providers may process information in countries other than your own. Where required, appropriate safeguards are used for such transfers.
7. Retention
We retain order and support information only for as long as reasonably needed for delivery, customer service, accounting, dispute handling, fraud prevention, and legal compliance. Retention periods vary according to the type of record and applicable law.
8. Security
We use reasonable administrative and technical measures intended to protect information under our control. No method of storage or transmission is completely secure. Customers should use a trusted device and verify that checkout opens on the expected payment provider domain before entering payment details.
9. Cookies and local storage
The current static Pallayvex website does not set advertising cookies. Basic hosting infrastructure may create technical logs for security and availability. If analytics or optional cookies are introduced later, this policy and any required consent controls will be updated before use.
10. Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or a portable copy of personal information, and to complain to a data protection authority. These rights can be subject to legal exceptions, including required transaction record retention.
11. Children’s privacy
The store is not directed to children below the age at which they may independently enter a purchase contract in their country. We do not knowingly collect personal information from a child without the authorisation required by law.
12. Changes
We may update this policy when our practices or legal obligations change. The revision date at the top identifies the latest version.
13. Contact
Privacy questions or requests can be sent to support@pallayvex.com. Website: pallayvex.com. We may need to verify your identity before completing a rights request.